Total Quality

Service Description

The term total quality is among the relatively new terms in the world of management and business. The term total quality refers to raising the degree of efficiency in order to reach customer satisfaction. In general, the main purpose of quality control is to ensure product quality at the lowest possible cost. The concept of total quality has evolved over the past decades, and the current stage, which began in the seventies, has come to confirm that total quality is an integrated system with two parties, the customer and the institution. For services and products, and the commitment of senior management to transparency in all decisions. The diploma includes the following topics: The importance of the total quality management system. - The four stages of the development of total quality team building. - The concept of quality control and the concept of specifications. - Total Quality Assessment Forms.